IPedge Communication Systems
Give Your Business the Edge
One of your most important business assets is your voice communication system. The
right system gives you the power to attract customers, increase productivity, save
money, enhance your image and improve customer satisfaction.
Whether your business is just getting started or expanding with new locations, communication
is key to keeping your customers, employees, and vendors connected.
IPedge Net technology lets you network multiple systems together to dramatically
expand capacity and improve integration between decentralized locations.
To meet your business needs, Toshiba IPedge offers three models
IPedge EM
Supports up to 1,000 users per server
IPedge EC
Supports up to 200 users per server
IPedge EP
Supports up to 40 users per server (future availability)
Single Server Simplicity
The Toshiba IPedge integrates multiple communication applications on one
optimized server platform. Standard applications include call processing, voicemail,
and centralized system administration. Optional applications include unified messaging
and a Call Manager unified communications client application. Running multiple applications
on one unified server, instead of requiring an individual server for each application,
delivers significant savings on equipment purchasing and ongoing maintenance costs.
Collaborate—Communicate—Connect
The IPedge Meeting application provides dial-in audio conferencing and
web collaboration with scheduling, desktop sharing, conference recording, usage
reporting, and more. It’s web-based, so users can attend a collaboration session
from anywhere via the network, and dial-in to an audio conference from anywhere
via the PSTN. Plus, users’ PCs do not require installation of client software—all
they need is Internet access.
Endpoints for Every User
The Toshiba IPedge helps you stay connected to your customers no matter
where you are, keeping employee productivity at its peak. Each user can select the
endpoint device that meets their specific need.
Choose from a complete line of Toshiba IP desk and wall-mountable telephones, SoftIPT™
soft phone on notebook computers, wireless IP telephones for use over your Wireless
LAN and/or your cellular service, add-on modules, DSS consoles, attendant consoles,
as well as SIP telephones and analog telephones.
Voicemail Flexibility
Integrated voice processing applications help you improve customer service by providing
callers with instant attention and access to information. Voicemail is built right
into the IPedge, with no additional equipment necessary. And it’s flexible,
enabling you to tailor your voice processing as needed.
Ease of Use
With its intuitive interface, IPedge couldn’t be easier to use—it matches
the way your employees use the telephone. The easy-to-read LCD display features
simple instructions and voice mail controls right on the screen, and programmable
buttons put your most utilized features one touch away.
Contact Center Efficiency
You don’t need a large call center to manage your calls and call distribution. Toshiba’s
contact center solutions serve customers quickly, efficiently, and cost-effectively,
providing a competitive advantage, no matter what the size of your company.
Mobile Productivity
The Toshiba IPedge powerful lineup of wireless capabilities integrates
a variety of voice communication devices and applications over your IP network,
making it possible to extend full telephone mobile functionality to local and remote
users.
Survivability and Redundancy = Peace of Mind
Today’s business environments place heavy demands on PCs, firewalls, printers, and
especially your telephone system. Enjoy the benefits and security of knowing that,
with Toshiba’s Survivability solutions, your IP telephones will continue to operate
24/7.
The Toshiba IPedge has the ability to automatically re-register to a secondary
system if the primary system fails. Plus, survivability is scalable from one IP
telephone to some or to all the IP telephones in the primary system. Choose survivability
for key individuals, specific departments, or all users within the system.
Unified Communications
Toshiba’s powerful Call Manager application lets you combine the capabilities of
your computer and Toshiba telephone into one powerful communication tool. Use your
mouse to dial, answer, transfer calls, and more—without ever picking up the phone.
CRM integration provides screen pops with programs such as SalesForce.com, Act!®,
Microsoft® Outlook™ and more. Use your PC for Chat
instant messaging, broadcasting messages to multiple users, and simultaneous Chat
sessions. Presence capabilities let users see the current status of co-workers,
quickly transmit important information, and best serve customers through an easy
and intuitive unified communications interface.
To find out more about IPedge, contact your Authorized Toshiba Dealer
today.
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